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NOC Code for Client Relations Representative

Wondering if anyone with some knowledge of NOC rules around immigration can help me with the following. Does the following job title and responsibility qualify as a Skilled Category job under NOC 2016? It’s a full time role.
The closest I found under NOC is 6551, which is for jobs like Bank Tellers, or Customer Service Rep. Thank you in advance! Title: Client Relations Representative As a Client Relations Representative you will be a significant part of a team that specializes in providing effective solutions and support for Financial Advisors, Dealers and Investors through in-bound telephone calls and email.

As a valued member of the client relations team, your responsibilities will include:

  • Educating clients on the company’s products and services
  • Addressing inquiries from our clients through phone calls (inbound/outbound), emails and fax
  • Providing superior customer experiences by guiding our clients towards an appropriate solution
  • Building relationships with our clients to create loyalty towards the company’s Investments
  • Proactively contacting Financial Advisors, Dealers and other Financial Institutions regarding outstanding requirements through fax, email and/or phone Business Initiatives
  • Support business goals and needs to be a leader in the industry
  • Participate in focus groups and provide valuable feedback to enhance the client experience
  • Ability to recognize opportunities for sales growth and process improvements

The Following Qualifications Will Assist The Successful Candidate

  • Strong customer service and interpersonal skills
  • Excellent verbal and written communication
  • Sound judgment and decision-making capabilities
  • Ability to recognize opportunities for sales growth and process improvements
  • Post-secondary education in a related field or a keen interest in the financial industry
  • Effective time management skills who can perform in a fast-paced, deadline oriented environment
  • Related industry or call-centre experience is an asset
  • Successful completion of the Canadian Securities Course and/or IFIC is preferred
  • Proficient knowledge of Microsoft Office Suite Products

 

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