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biometric exam | Canada Immigration Forum

I have got a question about biometric exam /recently I recived the biometric exam collection needed notice in my PR profile on 4 SEP 2020 / but i heard that someone who had a bio exam in last 10 years dose not need to do that again due to COVID19 situation also my profile page shows me clearly i had bio exam in 2016 but still shows me in my profile you needed to be done with bio exam means( action is recuired ) also website told me you can NOT go unless with a phone call from service Canada officer and have an appointment
i will be appriciate if any one can help me in this case


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