I also managed to lose my passport! You know, cos I’m clever… (I’ve lost a lot of weight and thrown away a bunch of clothes and have a horrible feeling it was in a jacket or a trouser pocket somewhere in that collection).
Ordered a new one and for the life of me couldn’t figure out via the CIC website or my online account how to update the Application with the new details. Sent a Hail Mary email to the UK Canada Visa Office in London to see if they could help, they routed my enquiry to the immigration/visa department and it’s been sorted in 2 days.
I needed to supply them with the following information so they could find my application:
- Application number
- Application type
- Client ID/UCI
- Applicant’s full name
- Applicant’s date of birth
- Copy of old passport biodata (photo) page of the applicant (if available).
Then once they found my application I sent them a scan of my NEW passport and they sent me a message in about 30 mins saying the Application had been updated accordingly.
If you’re in a similar situation and need to update vital ID documents or details and can’t figure out how, email your country’s Canadian outpost and ask if they can help/direct you to the right people or department. Depending which country you’re in I imagine it could take longer…
Hopefully this post can help anyone else who’s in a similar position to me…